How to return - 60 Day Trial Period:
- PLEASE NOTE THAT ONLY DEVICES PURCHASED DIRECTLY FROM REVITIVE ARE ELIGIBLE FOR 60 DAY TRIAL PERIOD. Please refer to our Return Policy at https://revitive.zendesk.com/hc/en-us/articles/360000797688-What-is-your-return-policy- for specifics on return timeframes and return fees.
- Please call our U.S. customer care team Monday-Friday 9:00 a.m.-5:30 p.m. Eastern time at 1-877-260-3116 toll-free, to request the Return Merchandise Authorization number (RMA number) for returning the device.
- We will issue you an RMA number and provide you with a pre-paid UPS shipping label.
- Box your device, put the label on, drop off at one of the carrier's Ship Centers within 10 days of receiving your RMA and label. Keep your tracking number.
- When the tracked box arrives in our warehouse, it will be logged in and refund processing will begin.
- Within 14 business days, a refund will be applied to the original form of payment (debit or credit card) used to make your purchase.
How to return - After 60 Day Trial Period (warranty replacement):
- NO REFUNDS ARE ALLOWED FOR RETURN OF DEVICES PAST THE 60 DAY TRIAL PERIOD.
- Please call our U.S. customer care team Monday-Friday 9:00 a.m.-5:30 p.m. Eastern time at 1-877-260-3116 toll-free, to request the Return Merchandise Authorization number (RMA number) for returning the device.
- We will issue you an RMA number and provide you with the address to our warehouse.
- You are responsible for paying the cost of shipping for devices being sent back to us for replacement under the warranty period.
- Ship your device back to the warehouse address provided to you, using your choice of courier. Please retain your tracking number from the courier for reference.
- When the tracked package arrives in our warehouse, it will be logged in and warranty replacement processing will begin.
- Within 14 business days, a replacement device will be shipped back to you free of charge.
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