What is the return process?

How to return - 60 Day Trial Period:

1. PLEASE NOTE THAT ONLY DEVICES PURCHASED DIRECTLY FROM REVITIVE ARE ELIGIBLE FOR 60 DAY TRIAL PERIOD.  Please refer to our Return Policy at https://revitive.zendesk.com/hc/en-us/articles/360000797688-What-is-your-return-policy- for specifics on return timeframes and return fees.
2. Please call our U.S. customer care team Monday-Friday 9:00 a.m.-5:30 p.m. Eastern time at 1-877-260-3116 toll-free, to request the Return Merchandise Authorization number (RMA number) for returning the device.
3. We will issue you an RMA number and provide you with a pre-paid UPS shipping label.
4. Box your device, put the label on, drop off at one of the carrier's Ship Centers  within 10 days of receiving your RMA and label. Keep your tracking number.
5. When the tracked box arrives in our warehouse, it will be logged in and refund processing will begin.  
6. Within 14 business days, a refund will be applied to the original form of payment (debit or credit card) used to make your purchase.

How to return - After 60 Day Trial Period (warranty replacement):

1. NO REFUNDS ARE ALLOWED FOR RETURN OF DEVICES PAST THE 60 DAY TRIAL PERIOD.   
2. Please call our U.S. customer care team Monday-Friday 9:00 a.m.-5:30 p.m. Eastern time at 1-877-260-3116 toll-free, to request the Return Merchandise Authorization number (RMA number) for returning the device.
3. We will issue you an RMA number and provide you with the address to our warehouse. 
4. You are responsible for paying the cost of shipping for devices being sent back to us for replacement under the warranty period.
5. Ship your device back to the warehouse address provided to you, using your choice of courier.  Please retain your tracking number from the courier for reference.  
6. When the tracked package arrives in our warehouse, it will be logged in and warranty replacement processing will begin.
7. Within 14 business days, a replacement device will be shipped back to you free of charge.